The Treatment Trend Co Pty Ltd A.B.N.31 655 529 703 (we, us, our, or The Treatment Trend Co) makes every effort to be fully transparent at all times. Therefore, we have developed these Purchase, Shipping and Refund Terms (these Terms) to ensure that you are fully aware of your rights with respect to payments, shipping and refunds, for items purchased via our The Treatment Trend Co website (our Website).

Your order signifies your agreement to be bound by these Terms, which constitute the agreement between The Treatment Trend Co and you.


You must provide complete and accurate details at the time of making your purchase, including the spelling of the name to be embroidered on any purchased item. You may be required to provide additional details upon our request to ensure the accuracy of your order. You agree and acknowledge that we cannot, and will not, be responsible for any misspelled name that you provide us during the checkout process.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, 

The Treatment Trend Co is not obliged to re-send the order to the correct address at our own expense. Please email us immediately if you submit your order and then realise that you have entered an incorrect delivery address, delivery instructions or incorrect or misspelled name for any purchased item.


All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and include GST. 

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver purchased items to you.


We accept payment via the payment methods displayed during the checkout process.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that we do not receive cleared funds from you, within 48 hours of you submitting your order with us, we will email you at the email address nominated in your order, to communicate about your payment.


Orders made via our Website will be processed as soon as possible after payment has been received in cleared funds, usually within one to three days. We will notify you if there are any unexpected delays.


We use Australia Post service to deliver your purchased items to you.

We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:

  • If sent by Parcel Post – 7-10 business days.
  • If sent by Express Post – 5-7 business days.

We do not ship outside of Australia at this time. Please email us if you would like to discuss the possibility of shipping outside of Australia. 

There may be times where shipping will take a little longer (for example, during a pandemic or peak times such as Christmas). We will notify you if this is to be the case. If you have not received your purchased items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address. 

Order pick-up

We do not allow you to collect your purchased items from us. However, please email us to discuss the possibility of us a local delivery.


Cancellation by us

The Treatment Trend Co may cancel your order, if for any reason, we are unable to provide you with any item that you have purchased from us. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Cancellation by you

You are not permitted to cancel any order, unless expressly agreed to, in writing, by The Treatment Trend Co. We are not under any obligation, legal or otherwise, to agree to cancel any order that you have made, via the Website.


Should any item be missing from an order, please email us with the order number and the code or name of the item you ordered, and we will make the appropriate investigations. However, The Treatment Trend Co will not be held responsible for lost or damaged items.


If you are concerned about your entitlement to a refund relating to your purchase of any item, we recommend that you read on to learn about your rights and our obligations to you.


We want you to love your purchase with us. However, if you change your mind about your purchase or are not satisfied with it for any reason, then we will provide you with an exchange or refund. 

Our Satisfaction Guarantee is available for up to 14 days from the purchase date (the Guarantee Period).

In order to receive a refund or exchange under our Satisfaction Guarantee,. You must return purchased items to us in unworn and unwashed condition, with original tags and packaging. 

Any refund requests outside of the Guarantee Period must be made in accordance with the below section titled ‘Entitlement to a refund.

Entitlement to a refund

You will only be entitled to a refund where you have an entitlement under any relevant law, such as the Australian Consumer Law. 

In the event that you believe that you are entitled to a refund, you must provide us with:

  • your full name and any other details that we may require from you, including photographs of the relevant item/s; and
  • the reason for claiming the refund.

Once we receive the above information, we will assess whether you are entitled to receive a refund. If so, then we will provide you with further instruction relating to the refund process, including a return postal address.

Issue of refunds 

If you are entitled to a refund, then the refund will be issued to you via the same payment method used by you to make your original payment to us. Please email us if you have not received your refund within five (5) business days of us notifying you that a refund has been issued.


We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online purchasing experience.

We do not store your credit card details at any time, so we ensure confidence and satisfaction at all times.


By agreeing to these Terms, you also consent to receive further electronic communications from us in relation to our business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.


The laws of New South Wales, govern these Terms.


Please email us if you have any questions about these Terms.

Purchase Terms last updated 17 April 2024.