Please read our Wholesale Terms and Conditions (Terms) carefully to ensure that you are fully aware of your rights and obligations when purchasing from us.

Your order signifies your agreement to be bound by these Terms, which constitute the agreement between The Treatment Trend Co Pty Ltd A.B.N.31 655 529 703 (we, us, our, or The Treatment Trend Co) and you. 


You must have a current Australian Business Number (A.B.N.) to be entitled to make wholesale purchases with us. By agreeing to these Terms, you certify that you have a current A.B.N. 


We will confirm the lead time at the time of you placing your orders with us. Lead times may vary from ten (10) business days for in-stock items and up to six (6) months for customised items.



You must enter the correct delivery address and instructions at the time of placing your order with us. If you enter an incorrect address, we will not be obliged to re-send the order to the correct address at our own expense. If you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions, then please immediately email us at

Purchase Price

We will sell items to you at our prevailing list price, or such other price agreed between The Treatment Trend Co and you, from time to time.

All listed wholesale prices are in Australian Dollars (AUD) and include GST.

We reserve the right to vary our prices at any time, unless we have already invoiced you, in which case the invoiced price will remain.


We will accept a Purchase Order as proof that you have sufficient funds to pay for ordered items in full. If you are unable to provide us with a Purchase Order, then we will require payment as follows:

  • Orders for in-stock items – payment required on an upfront basis; and
  • Customised orders - 50% deposit required prior to us commencing production, with the balance being paid to us prior to the order being shipped to you.

If we have not received your payment for any order in cleared funds within seven (7) days of the due date specified on any invoice, then we reserve the right to cancel your order and sell the items to a third party.

We accept payment via direct transfer, as follows:

Account Name: The Treatment Trend Co

BSB: 062-602

Account Number: 10743743

Invoice discrepancy 

If you are of the view that any invoice that we issue you with contains a discrepancy of any kind, then you must notify us via email at within three (3) business days of receiving ordered items from us. 


You will incur all freight charges associated with delivery of ordered items to you.

We will use TNT or FedEx to send ordered items to you. However, you may organise and use your own freight partner to collect from us. 

Insurance will be included with the shipping of all orders within Australia.

If you have not received your items within the designated timeframe, please email us your order number at and we will investigate on your behalf. 

We do not ship outside of Australia at this time.


The Treatment Trend Co will provide you with images and descriptions for our items, for the purpose of you promoting and selling them.

The images and descriptions will be supplied to you in electronic format and in a file-type commonly used at the time of the files being transmitted.


Title to all items that you order from The Treatment Trend Co remains with us, until such time that full payment for the items has been received in cleared funds.


We may cancel your order at any time if, for any reason, we are unable to provide you with the items subject to your order. We will contact you should this occur. Neither you, nor any third party, will be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

We will refund any deposit paid for any item contained in an order cancelled by us.

You are not permitted to cancel any order after placing it with us.


You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for.

In the event that you believe that you are entitled to a refund or exchange, you must provide us with your full name and address; the original order number; and the reason for claiming the refund or exchange.

You will not be entitled to a refund or exchange where you have simply changed your mind.

Returning items to us

We reserve the right to assess the condition of any returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the returned items only. You may be entitled to an exchange for an identical item, or one of a similar value.

How to return items:

Package the items in such a way to prevent damage in transit. We recommend similar packaging to what you received the items in originally. 

We take no responsibility for items that are returned to us, but become lost or unsuccessfully delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and we make no representations or warranties in relation to the security of any returned items.

Upon receipt of the items, we will inspect them and if we are satisfied that you are entitled to a refund, credit or exchange, then we will issue you with what we deem to be most appropriate in the circumstances.

Once we have approved your request for a refund, credit or exchange, please send the item/s to The Treatment Trend Co, 74 Newmans Lane, Calala, New South Wales 2340.

Return delivery charges

All shipping costs will be your responsibility and are non-refundable, except in cases where we have made a shipping error.

If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within 5-7 business days of our receipt of returned items.

All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please email us at if you have not received your refund within five (5) days of us notifying you that a refund has been issued.


Either party may terminate these Terms, for any reason, by providing the other party with 30 days’ written notice.

The Treatment Trend Co may terminate these Terms, effectively immediately, if you are in breach of any of these Terms and fail to rectify the breach withing seven (7) days of being notified of the breach.

Upon termination of these Terms, for whatever reason, you must immediately cease:

  • holding yourself out as being in any way associated with The Treatment Trend Co; and
  • using any of the images or descriptions that relate to our items.


You understand, agree and acknowledge that the relationship created under these Terms between The Treatment Trend Co and you is merely one of buyer-seller. These Terms do not make either party the employee, or agent of the other, for any purpose whatsoever.


By agreeing to and accepting these Terms, you also agree to our Privacy Policy, which is displayed at INSERT.



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